Frequently Asked Questions

Bonbons are fairly shelf stable. All of our recipes are formulated to be eaten within 2-4 weeks of purchasing.

The chocolates do not typically need to be refrigerated, but if your environment is fairly humid or above 70*F it is recommended if they are still in the packaging.

We suggest to pull them prior to consuming if placed in a refrigerator, as they are crafted to be eaten at room temperature for the best textures.

The shelf life of our bonbons can range depending on the heat and humidity present.

During cooler months the bonbons may last 6 weeks, but we recommend consuming them within three.

If preserved in the fridge or freezer they will have a much longer shelf life, but must be kept in an air tight container or plastic wrap.

We ship Monday-Wednesday. If you place your order after Monday, your order will not ship until the following week.

We use UPS select which takes 2-4 days from the date of shipment, (not the date of purchase), depending on where you are located in the country.

If you live in an unsecured area, neighborhood, or building where you have issues receiving packages, we recommend you purchase our “signature required” option, as we are not liable for any missing/stolen/lost packages.

Note: We cannot dictate nor control the exact arrival date and time of delivery. We use UPS, and after our packages are shipped off, they will be dispatched within the time frame given on the shipping labels. If you need it by a certain time, please email us at boroughchocolates@gmail.com so we can help arrange the correct shipping service.

Delays are unfortunately out of our control and we will do our best to help facilitate a timely delivery. Once the package leaves our hands and is given to our shipper, we cannot change or update addresses of the receiver. If you have made a mistake after the package is in transit, you may call us to help facilitate a new delivery, this is at the customer’s cost of $20.

If you have a special occasion you wish to ship the chocolates to please give yourself at least a week in advance.

If you want to know more about our shipping process, read here.

If you would like to preserve your bonbons for longer than three weeks there are a few options to save them for a later date or occasion.

Fridge: to save your bonbons in the refrigerator, (maximum 8 weeks)- keep the bonbons in their original box or packaging. Put this packaging inside of an airtight container or wrap in plastic wrap to abstain from moisture damage if for a prolonged amount of time.